MANAJEMEN LAYANAN TEKNOLOGI INFORMASI
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ISH3L3 Manajemen Layanan
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01 Key Concepts of Service Management
Slide Minggu ke 1 - Key Concepts of Service Management
Tugas 1 Introduction to ITSM
Simplilearn - ITIL Overview
Youtube - WHAT IS ITIL | Explained through HOUSE CONSTRUCTION
Youtube - ITIL: Definition of a Service
Youtube - Value: Utility and Warranty
02 Four Dimension of Service Management
Slide Minggu ke 2 - Four Dimension of Service Management
Tugas 2 Pemilihan Studi Kasus
Four Dimension of Service Management
03 Service Value System
Slide Minggu ke 3 - Service Value System
Tugas 3 - Lanjutan Tugas 2
Youtube - ITIL - Service Value System
04 ITIL management Practice - General management practices
Slide Minggu ke 4 - ITIL management Practice - General management practices
05 ITIL management Practice - Service management practices
Slide Minggu ke 5 - ITIL management Practice - Service management practices
Youtube - Service management practices
06 ITIL management Practice - Technical management practices
Slide Minggu ke 6 - ITIL management Practice - Technical management practices
Tugas 6 Lanjutan tugas 3
07 Studi Kasus
08 Praktikum I
Materi Praktikum I
09 Praktikum II
Materi Praktikum II
10 Praktikum III
Materi Praktikum III
11 Praktikum IV
Materi Praktikum IV
12 Analisis tingkat kapabilitas manajemen layanan TI dan rancangan rekomendasi
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FAKULTAS REKAYASA INDUSTRI (FRI)
PRODI S1 SISTEM INFORMASI (FRI)
ISI3I3-30644
Summary
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI
Teacher:
LUTHFI RAMADANI