OPERASIONAL KANTOR DEPAN II
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OPERASIONAL KANTOR DEPAN II (DHH1E3)
Announcements
Announcements
Announcements
1.RUANG LINGKUP ARRIVAL SERVICE
1. Slide Presentasi PB 1_Ruang Lingkup Arrival Service
2. Tugas PB 1_Ruang Lingkup Arrival Service
3. Link Eksternal_PB 1 Ruang Lingkup Arrival Service (Front of The House Duties)
3. Link Eksternal PB 1_Ruang Lingkup Arrival Service (Guest Registration)
4. Quiz Review_PB 1 Ruang Lingkup Arrival Service
5. Lecture Note_PB 1 Ruang Lingkup Arrival Service
6. Forum_ PB 1 Ruang lIngkup Arrival Service
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB01 - M1 - NATURE OF FRONT OFFICE
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB01 - M2 - IMPORTANCE OF FIRST CONTACT
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB01 - M3 - IMPORTANCE OF FIRST CONTACT LANJUTAN
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB01 - M4 - BASIC CONCEPT OF REGISTRATION _ REGISTRATION PROCESS
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB01 - M5 - REGISTRATION PROCESS
DMH1E3 - PERILAKU KONSUMEN - PB01 - M6 - IMPLEMENTASI KONSEP PEMASARAN
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB01 - M7 - CARRIER IN FRONT OFFICE & PENUTUP
2. MEMPERSIAPKAN AREA KERJA RECEPTION
1. Slide Presentasi PB2_Mempersiapkan Area Kerja Reception
2. Tugas PB2_Prepare Work Area
3. Link Eksternal #Prepare Reception Area
3. Link Eksternal PB 2_Prepare Guest Registration
4. Quiz Review_PB 2 Prepare Work Area
5. Lecture Note_PB 2 Mempersiapkan Area Kerja Reception
6. Forum_ Pokok Bahasan 2 Prepare Reception Work Area
3. MENGHITUNG KETERSEDIAAN KAMAR HOTEL
1. Slide Presentasi PB3_Menghitung Ketersediaan Kamar Hotel
2. Tugas PB3_Menghitung Ketersediaan Kamar
3. Link Eksternal_PB 3 Menghitung Ketersediaan Kamar
4. Quiz Review PB 3_ Room Availability Calculation
5. Lecture Note_PB 3 Menghitung Ketersediaan Kamar
6. Forum Diskusi_PB 3 Menghitung Ketersediaan Kamar
4. HARGA KAMAR
1. Slide Presentasi_PB 4 Room Rates
2. Tugas Pokok Bahasan 4_Hotel Room Rates
3. Link Eksternal_PB 4 Factor In Room Rates
4. Quiz Review _PB 4 Harga Kamar
5. Lecture Note_ PB 4 Harga Kamar
6. Forum _PB 4 Room Rates
5. MENGHITUNG HARGA KAMAR
1. SLide Presentasi PB 5_ Menghitung Harga Kamar
2. Tugas PB5_ Menghitung Harga Kamar
3. Link Eksternal_PB 5 Menghitung Harga Kamar
4. Quiz Review PB 5_ Menghitung Harga Kamar
6. Forum PB 6_Menghitung Harga Kamar
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB05 - M3 - MENGHITUNG HARGA KAMAR DENGAN DISKON
6. TAGIHAN TAMU DAN PEMBAYARAN
1. Slide Presentasi_PB 6 Memproses Tagihan Tamu dan Pembayaran
2. Tugas PB 6_Memproses Tagihan dan Pembayaran Tamu
3. Link Eksternal_PB 6 Guest Charges & Payment
3. Link Eksternal_PB 6 Guest Charge & Payment
4. Quiz Review_PB 6 Memproses Tagihan dan Pembayaran Tamu
5. Lecture Notes_ PB 6 Tagihan Tamu dan Pembayaran
6. Forum Diskusi_PB 6 Processing Guest Charges & Payment
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB06 - M7 - ISTILAH-ISTILAH DALAM AKUNTING (ACCOUNTING TERM)
7. REGISTRASI TAMU
1. Slide Presentasi PB7_ Melaksanakan Registrasi Tamu
2. Tugas PB7_ Registrasi Tamu
3. Link Eksternal PB 7_ Registrasi Tamu
4. Quiz Review PB 7_ Registrasi Tamu
5. Lecture Note PB 7_Registrasi Tamu
6. Forum Diskusi PB 7_Registrasi Tamu
8. REGISTRASI TAMU DENGAN RESERVASI DAN TAMU WALK IN
1.Slide Presentasi PB 8_Registrasi Tamu Dengan Reservasi dan Walk In Guest
2. Tugas PB 8_Registrasi Tamu Dengan Reservasi dan Walk In Guest
3. Link Eksternal PB 8_ Walk in Guest Registration
3. Link Eksternal PB 8_Guest Registration Procedures
4. Quiz Review_ Registrasi Tamu Dengan Reservasi dan Tamu Walk in
5. Lecture Notes_ PB 8 Registrasi Tamu Dengan Reservasi dan Tamu Walk In
6. Forum Diskusi PB 8_Registrasi Tamu Dengan Reservasi dan Tamu Walk In
9. REGISTRASI TAMU GRUP
1. Slide Presentasi PB 9_Group Registration
2. Tugas PB 9_Registrasi Tamu Group
3. Link Eksternal PB 9_Registrasi Tamu Group
3. Link Eksternal PB 9_Registrasi Tamu Group
4. Quiz Review PB 9 Registrasi Tamu Group
5. Lecture Note PB 9_ Registrasi Tamu Grup
6. Forum Diskusi PB 9_ Registrasi Tamu Group
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB09 - M1 - OPENING
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB09 - M2 - KETIKA MENANGANI KEDATANGAN TAMU GRUP ATAU ROMBONGAN
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB09 - M3 - PERSIAPAN KEDATANGAN TAMU ROMBONGAN
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB09 - M4 - FORMULIR GROUP
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB09 - M5 - HAL YANG HARUS DI PERHATIKAN DALAM MELAYANI TAMU GRUP
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB09 - M6 - PROSEDUR PENYAMBUTAN TAMU GRUP
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB09 - M7 - RIWAYAT KINERJA GRUP
10. RUANG LINGKUP PORTER SERVICE
1. Slide Presentasi PB 10_ Ruang Lingkup Porter Service
2. Tugas PB 10_Ruang Lingkup Porter Service
3. Link Eksternal PB 10_Porter Service
3. Link Eksternal PB 10_ Porter Service
4. Quiz Review PB 10 Ruang Lingkup Porter Service
5. Lecture Note PB 10_Ruang Lingkup Porter Service
6. Forum PB 10_ Ruang Lingkup Porter Service
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB10 - M1 - OPENING
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB10 - M2 - PRESENTATION OF PORTER
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB10 - M3 - APPEARANCE OF BELL BOY
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB10 - M4 - CONCIERGE SECTION
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB10 - M5 - ROLE AND RESPONSIBILITIES OF PORTER SERVICE
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB10 - M6 - FORM AND EQUIPMENT PORTER SERVICE
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB10 - M7 - TYPE OF GUEST LUGAGGE
11. PROSEDUR PORTER SERVICE
1. Slide Presentasi PB 11_Prosedur Porter Service
2. Tugas PB 11_ Prosedur Porter Service
3. Link Eksternal PB 11_Prosedur Porter Services
4. Quiz Review PB 11_ Prosedur Porter Service
5. Lecture Note PB 11_ Prosedur Porter Service
6. Forum Diskusi PB 11_Prosedur Porter Service
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB11 - M1 - OPENING, LEARNING OBJECTIVE
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB11 - M2 - PRE ARRIVAL PREPARATION
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB11 - M3 - ASSIST GUEST ON ARRIVAL
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB11 - M4 - PORTER FLOW SERVICE
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB11 - M5 - ASSIST GUEST ON OCCUPANCY
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB11 - M6 - ASSIST GUEST WITH DEPARTURE
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB11 - M7 - ASSIST OTHER DEPARTEMENT
12. PRAKTIK REGISTRASI TAMU DENGAN RESERVASI
1. Slide PresentasiPB 12_ Room Registration With Reservation
2. Tugas PB 12_Praktikum Registrasi Tamu Dengan Reservasi
3. Link Eksternal PB 12_Praktik Registrasi Tamu
3. Link Eksternal PB 12 _Registration Process
4. Quiz Review PB12_Praktik Registrasi Tamu dengan Reservasi
5. Lecture Note PB 12_Praktik Registrasi Tamu Dengan Reservasi
6. Forum Diskusi PB 12_Praktik Registrasi Tamu Dengan reservasi
13. PRAKTIK REGISTRASI TAMU WALK IN
1. Slide Presentasi PB 13_ Praktikum Registration Walk In Guest
2. Tugas PB 13_Praktik Registrasi Tamu Walk In
3. Link Eksternal PB 13_ Praktik Registrasi Tamu Walk In
4. Quiz Review PB 13_Praktik Registrasi Tamu Walk In
5. Lecture Note PB 13_Praktik Registrasi Tamu Walk In
6. Forum Diskusi PB 13_Praktik Registrasi Tamu Walk In
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB13 - M1 - OPENING, LEARNING, OBJECTIVE
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB13 - M2 - GLOSARIUM
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB13 - M3 - PREPARE WORK AREA OF REGISTRATION
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB13 - M5 - SAMPLE OF CONVERSATION WALK IN GUEST REGISTRATION 1
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB13 - M6 - SAMPLE OF CONVERSATION WALK IN GUEST REGISTRATION 2
DHH1E3 - OPERASIONAL KANTOR DEPAN 2 - PB13 - M7 - SCORING PARAMETER
14.PRAKTIKUM PORTER SERVICE
1. Slide Presentasi PB 14_Praktik Porter Service
2. Tugas PB 14_Praktikum Porter Service
3. Link eksternal PB 13_Praktikum Porter Service
3. Link eksternal PB 14_Praktikum Porter Service
4. Quiz Review PB 14_Praktikum Porter Service
5. Lecture Note PB 14_ Praktikum Porter Service
6. Forum Diskusi PB 14_Praktikum Porter Service
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CLODHH1E3
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OPERASIONAL KANTOR DEPAN II
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Admin CELOE