MANAJEMEN LAYANAN
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ISH3L3 Manajemen Layanan
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01 Introduction to ITSM
Slide 1 Introduction to ITSM
Tugas 1 Introduction to ITSM
Forum 1 Introduction to ITSM
Quiz 1 Introduction to ITSM
UCISA - ITIL Overview
The University of Utah - ITIL Version 3
Youtube - WHAT IS ITIL | Explained through HOUSE CONSTRUCTION
Youtube - ITIL: Definition of a Service
Youtube - Value: Utility and Warranty
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M1 - OUTLINE
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M2 - SERVICES AND SERVICE MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M3 - SERVICE PROVIDER STAKEHOLDER
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M4 - VALUE OF SERVICE
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M5 - ASSETS RESOURCES
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M6 - PROCESSES
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M7 - ORGANIZING FOR SERVICE MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB01 - M8 - GOVERNMENT AND MANAGEMENT
02 Service Strategy
Slide 2 Service Strategy
Tugas 2 Service Strategy
Forum 2 Service Strategy
Quiz 2 Service Strategy
Wiki ITIL - Books - 01 Service Strategy
UCISA - ITIL Service Strategy
IT Process Maps - Service Strategy
Youtube - ITIL Service Strategy - Patterns of Business Activity
ISH3L3 - MANAJEMEN LAYANAN - PB02 - M1 - SERVICE STRATEGY
ISH3L3 - MANAJEMEN LAYANAN - PB02 - M2 - SERVICE STRATEGY PRINCIPLES
ISH3L3 - MANAJEMEN LAYANAN - PB02 - M3 - STRATEGY MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB02 - M4 - SERVICE PORTFOLIO
ISH3L3 - MANAJEMEN LAYANAN - PB02 - M5 - FINANCIAL MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB02 - M6 - DEMAND MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB02 - M7 - BUSINESS RELATIONSHIP
03 Service Design
Slide 3 Service Design
Tugas 3 Service Design
Forum 3 Service Design
Quiz 3 Service Design
Wiki ITIL - Books - 02 Service Design
UCISA - ITIL Service Design
IT Process Maps - Service Design
Youtube - ITIL - Service Portfolio vs. Service Catalog
ISH3L3 - MANAJEMEN LAYANAN - PB03 - M1 - INTRO, SERVICE DESIGN PRINCIPLES
ISH3L3 - MANAJEMEN LAYANAN - PB03 - M2 - DESIGN COORDINATION
ISH3L3 - MANAJEMEN LAYANAN - PB03 - M3 - SERVICE CATALOGUE AND SERVICE LEVEL MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB03 - M4 - IT SERVICE CONTINUITY MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB03 - M5 - SUPPLIER MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB03 - M6 - AVAILABILITY AND CAPACITY MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB03 - M7 - INFORMATION SECURITY MANAGEMENT
04 Service Transition
Slide 4 Service Transition
Tugas 4 Service Transition
Forum 4 Service Transition
Quiz 4 Service Transition
Wiki ITIL - Books - 03 Service Transition
UCISA - ITIL Service Transition
IT Process Maps - Service Transition
Youtube - The benefits of ITIL Change Management
ISH3L3 - MANAJEMEN LAYANAN - PB04 - M1 - SERVICE TRANSITION OVERVIEW
ISH3L3 - MANAJEMEN LAYANAN - PB04 - M2 - SERVICE TRANSITION PRINCIPLES
ISH3L3 - MANAJEMEN LAYANAN - PB04 - M3 - TRANSITION PLANNING AND SUPPORT
ISH3L3 - MANAJEMEN LAYANAN - PB04 - M4 - CHANGE MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB04 - M5 - SERVICE ASSETS AND CONFIGURATION MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB04 - M6 - RELEASE AND DEPELOYMENT MANAGEMENT
ISH3L3 - MANAJEMEN LAYANAN - PB04 - M7 - KNOWLEDGE MANAGEMENT
05 Service Operation
Slide 5 Service Operation
Tugas 5 Service Operation
Forum 5 Service Operation
Quiz 5 Service Operation
Wiki ITIL - Books - 04 Service Operation
UCISA - ITIL Service Operation
IT Process Maps - Service Operation
Youtube - Incidents vs Requests
ISH3L3 - MANAJEMEN LAYANAN - PB05 - M1 - SERVICE OPERATION PRINCIPLES (PART 1)
ISH3L3 - MANAJEMEN LAYANAN - PB05 - M2 - SERVICE OPERATION PRINCIPLES (PART 2)
ISH3L3 - MANAJEMEN LAYANAN - PB05 - M3 - SERVICE OPERATION PROCESS 1
ISH3L3 - MANAJEMEN LAYANAN - PB05 - M4 - SERVICE OPERATION PROCESS 2
ISH3L3 - MANAJEMEN LAYANAN - PB05 - M5 - SERVICE OPERATION PROCESS 3
ISH3L3 - MANAJEMEN LAYANAN - PB05 - M6 - SERVICE OPERATION PROCESS 4
ISH3L3 - MANAJEMEN LAYANAN - PB05 - M7 - SERVICE OPERATION PROCESS 5
06 Continual Service Improvement
Slide 6 Continual Service Improvement
Tugas 6 Continual Service Improvement
Forum 6 Continual Service Improvement
Quiz 6 Continual Service Improvement
Wiki ITIL - Books - 05 Continual Service Improvement
UCISA - ITIL Continual Service Improvement
IT Process Maps - Continual Service Improvement
Youtube - ITIL: RACI Matrix
ISH3L3 - MANAJEMEN LAYANAN - PB06 - M1 - CSI OVERVIEW
ISH3L3 - MANAJEMEN LAYANAN - PB06 - M2 - CSI PRINCIPLES
ISH3L3 - MANAJEMEN LAYANAN - PB06 - M3 - CSI PROCESSES PART 1
ISH3L3 - MANAJEMEN LAYANAN - PB06 - M4 - CSI PROCESSES PART 2
ISH3L3 - MANAJEMEN LAYANAN - PB06 - M5 - CSF, KPI, DAN METRICS
ISH3L3 - MANAJEMEN LAYANAN - PB06 - M6 - CSI METHODS AND TECHNIQUES
ISH3L3 - MANAJEMEN LAYANAN - PB06 - M7 - ORGANIZING FOR CSI
07 Comparison ITILv3 with ISO 20000
Tugas 7 Comparison ITILv3 with ISO 20000
Slide 7 Comparison ITILv3 with ISO 20000
Forum 7 Comparison ITILv3 with ISO 20000
Quiz 7 Comparison ITILv3 with ISO 20000
IT Process Maps - ISO 20000
Advisera - ITIL and ISO 20000: A Comparison
Advisera - ISO 20000 and ITIL – How are they related?
CSH4B3 - KEPROFESIAN INFORMATIKA - PB07 - M1 - MANIFESTO DAN PRINSIP
CSH4B3 - KEPROFESIAN INFORMATIKA - PB07 - M2 - SCRUM BAGIAN 1
CSH4B3 - KEPROFESIAN INFORMATIKA - PB07 - M3 - SCRUM BAGIAN 2
CSH4B3 - KEPROFESIAN INFORMATIKA - PB07 - M4 - MASALAH DI LAPANGAN DAN SOLUSINYA
CSH4B3 - KEPROFESIAN INFORMATIKA - PB07 - M5 - MEMANFAATKAN APLIKASI JIRA UNTUK MENDUKUNG KERANGKA KERJA SCRUM
CSH4B3 - KEPROFESIAN INFORMATIKA - PB07 - M6 - MANFAAT TRELLO UNTUK MENDUKUNG SCRUM
CSH4B3 - KEPROFESIAN INFORMATIKA - PB07 - M7 - KESIMPULAN
08 Service Strategy Case Studies and Examples
Slide 8 Service Strategy Case Studies and Examples
Forum 8 Service Strategy Case Studies and Examples
Quiz 8 Service Strategy Case Studies and Examples
Tugas Besar Part 1 Service Strategy
UCISA - ITIL Case Studies
MyITstudy - ITIL Case studies and white papers
ITILNews.com - Case Studies
09 Service Design Case Studies and Examples
Slide 9 Service Design Case Studies and Examples
Forum 9 Service Design Case Studies and Examples
Quiz 9 Service Design Case Studies and Examples
Tugas Besar Part 2 Service Design
Contoh Tugas Besar Part 2 Service Design
UCISA - ITIL Case Studies
MyITstudy - ITIL Case studies and white papers
ITILNews.com - Case Studies
10 Service Transition Case Studies and Examples
Slide 10 Service Transition Case Studies and Examples
Forum 10 Service Transition Case Studies and Examples
Quiz 10 Service Transition Case Studies and Examples
Tugas Besar Part 3 Service Transition
UCISA - ITIL Case Studies
MyITstudy - ITIL Case studies and white papers
ITILNews.com - Case Studies
11 Service Operation Case Studies and Examples
Slide 11 Service Operation Case Studies and Examples
Forum 11 Service Operation Case Studies and Examples
Quiz 11 Service Operation Case Studies and Examples
Tugas Besar Part 4 Service Operation
UCISA - ITIL Case Studies
MyITstudy - ITIL Case studies and white papers
ITILNews.com - Case Studies
12 Continual Service Improvement Case Studies and Examples
Slide 12 Continual Service Improvement Case Studies and Examples
Forum 12 Continual Service Improvement Case Studies and Examples
Quiz 12 Continual Service Improvement Case Studies and Examples
Tugas Besar Part 5 Continual Service Improvement
UCISA - ITIL Case Studies
MyITstudy - ITIL Case studies and white papers
ITILNews.com - Case Studies
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ADVANCE LEARNING
CELOE DEVELOPMENT (CODE)
CLOISH3L3
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MANAJEMEN LAYANAN
Teacher:
ROKHMAN FAUZI
Teacher:
IQBAL SANTOSA