SISTEM MANAJEMEN HUBUNGAN PELANGGAN
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Minggu ke 1 - Introduction to CRM
Manajemen Hubungan Pelanggan Part 1
Minggu ke 1 - Introduction to CRM
Minggu ke 2 - Understanding Relationship
Manajemen Hubungan Pelanggan Part 2
Understanding Relationship
Minggu ke 3- CRM and Customer Experience
Manajemen Hubungan Pelanggan Part 3
Minggu ke 4 - Managing the Customer Life-cycle: Customer Acquisition, Retention and Development
Manajemen Hubungan Pelanggan Part 4
Managing Customer Lifecycle
Minggu ke 5 - 7 - Strategi CRM
Manajemen Hubungan Pelanggan Part 5
Minggu ke 5 - Customer Portofolio Management
Minggu ke 6 - Creating value
Manajemen Hubungan Pelanggan Part 6
creating value
Minggu ke 7 - IT for CRM
IT for CRM #1
Minggu ke 9 - SFA marketing service automation
Minggu ke 9 - SFA marketing service automation #1
Minggu ke 10 - SFA marketing service automation #2
SFA marketing service automation #2
Minggu ke 11 - Develop Manage Customer Related Data
Develop Manage Customer Related Data
Minggu ke 12-16 Planning and Implementation CRM dan Tugas Besar
Minggu ke 12-16 Planning and Implementation CRM
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ISI453-33210
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FAKULTAS REKAYASA INDUSTRI (FRI)
PRODI S1 SISTEM INFORMASI (FRI)
ISI453-33210
Summary
SISTEM MANAJEMEN HUBUNGAN PELANGGAN
Teacher:
R. WAHJOE WITJAKSONO